GiftCardBin Customer Support
How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
How many merchants do you sell?
Do you purchase or sell gift cards outside of the U.S.?
I have a promo code but it isn't working. Why?
Can you place a gift card on hold for me?
Do your cards have expiration dates?
See all 10 articles
Purchasing Gift Cards
Questions/Issues with my Order
I received an alert from your website for a card I would like to buy but the card is no longer available
I completed a purchase from your website. Why is my order still listed as pending?
How long does it take to receive an eCard order?
I received an incorrect order. What do I do?
What credit card is my refund going to?
I received a card from the correct merchant but with the wrong balance.
Can I return the gift card I purchased?
Can I change my shipping address?
The tracking on my order says it was delivered but i have not received my package.
Can I prepay for cards and receive them as soon as they become available?
Whats the difference between a Physical Card, an eCard, and a Voucher?
I am making a purchase on your website and am being asked "identification questions". Why?
I am not able to complete an order on your website?
See all 6 articles
Selling Gift Cards to GiftCardBin
How do I sell my gift cards to GiftCardBin?
When will I receive payment for gift cards that I've sent in to GiftCardBin?
When I try to submit a card to sell to you I'm prompted to call GiftCardBin
How many cards can I sell to GiftCardBin?
General Questions about my GiftCardBin Account
How do I reset the password to my account?
Why do you need my date of birth when creating a new account?
How do I subscribe/unsubscribe to emails and notifications?
How do I cancel my GiftCardBin account?
How do I update my account information (address, email, password, etc)?
See all 6 articles
Legacy Portal How To Videos
Where do I find the PIN on a gift card or store credit?
How to Package a Submission
Ordering Priority Mail Flat Rate Envelopes
Schedule a UPS pickup online
(New Portal) Does a Store Have Cards Waiting to Be Added to a Submission?
Spotting Fraudulent and Counterfeit Cards
GCB Flag/Ban FAQ Handout
Detecting PIN Tampering
Promotional & Special Use Cards NOT Accepted
P.F. Chang's Be our Guest Card - Not Accepted
Printed-at-Home and "Digital" cards not accepted
Program Guidelines (SPANISH)