GiftCardBin Customer Support
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How many merchants do you sell?
Do you purchase or sell gift cards outside of the U.S.?
I have a promo code but it isn't working. Why?
Can you place a gift card on hold for me?
Do your cards have expiration dates?
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Purchasing Gift Cards
Questions/Issues with my Order
I received an alert from your website for a card I would like to buy but the card is no longer available
I completed a purchase from your website. Why is my order still listed as pending?
How long does it take to receive an eCard order?
I received an incorrect order. What do I do?
What credit card is my refund going to?
I received a card from the correct merchant but with the wrong balance.
Can I return the gift card I purchased?
Can I change my shipping address?
The tracking on my order says it was delivered but i have not received my package.
Can I prepay for cards and receive them as soon as they become available?
Whats the difference between a Physical Card, an eCard, and a Voucher?
I am making a purchase on your website and am being asked "identification questions". Why?
I am not able to complete an order on your website?
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Selling Gift Cards to GiftCardBin
How do I sell my gift cards to GiftCardBin?
When will I receive payment for gift cards that I've sent in to GiftCardBin?
When I try to submit a card to sell to you I'm prompted to call GiftCardBin
How many cards can I sell to GiftCardBin?
General Questions about my GiftCardBin Account
How do I reset the password to my account?
Why do you need my date of birth when creating a new account?
How do I subscribe/unsubscribe to emails and notifications?
How do I cancel my GiftCardBin account?
How do I update my account information (address, email, password, etc)?
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Legacy Portal How To Videos
Where do I find the PIN on a gift card or store credit?
How to Package a Submission
Ordering Priority Mail Flat Rate Envelopes
Schedule a UPS pickup online
(New Portal) Does a Store Have Cards Waiting to Be Added to a Submission?
Spotting Fraudulent and Counterfeit Cards
GCB Flag/Ban FAQ Handout
Detecting PIN Tampering
Promotional & Special Use Cards NOT Accepted
P.F. Chang's Be our Guest Card - Not Accepted
Printed-at-Home and "Digital" cards not accepted
Program Guidelines (SPANISH)
Partner Support - Defining Reports
Creating a Submission
B2C - GiftCardBin.com
Zip Code Error