GiftCardBin Customer Support
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Purchasing Gift Cards
Questions/Issues with my Order
I received an alert from your website for a card I would like to buy but the card is no longer available
I completed a purchase from your website. Why is my order still listed as pending?
How long does it take to receive an eCard order?
I received an incorrect order. What do I do?
What credit card is my refund going to?
I received a card from the correct merchant but with the wrong balance.
Can I return the gift card I purchased?
Can I change my shipping address?
The tracking on my order says it was delivered but i have not received my package.
Can I prepay for cards and receive them as soon as they become available?
Whats the difference between a Physical Card, an eCard, and a Voucher?
I am making a purchase on your website and am being asked "identification questions". Why?
I am not able to complete an order on your website?
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