Think you have a fraudulent card? Read on for tips on how to spot a fake card. 

Please make sure to scroll to the bottom for information on how to handle these in the system. 



Sometimes you may come across cards that are questionable as being legitimate or real. This can be further confusing if you are able to verify a balance. Below are some tips on how you can spot "fake" or "imposter cards along with pictures and examples. 


  • Always make sure that you are using the phone number or website we have listed in our portal to check the balance. Fraudsters manufacturing fake cards will often have a "fake" phone number printed on the back of the card leading to a fake representative verifying the balance for you. 
  • Counterfeit cards usually feel "tacky" to the touch versus smooth. 
  • Real cards are usually shiny, glossy and smooth whereas fake cards will be matte. 
  • PIN scratch-off areas will be crooked or look sloppy. (Please note: you may accept gift cards with PINs scratched off). 
  • Look for poor print quality. Counterfeit cards will often have "dotted" ink or printing that you can see with the naked eye. 
  • Text and fonts may be sloppy, blurry, crooked or of different sizes in odd places. 
  • Spacing on text on the back of a fake card will be sloppy, 


If you feel that the card you are potentially purchasing may be fake, do not proceed with the transaction. Here are some tips and ways to help spot an impostor or "fake" cards: 


REAL MACY'S CARD EXAMPLE: 

  • Barcode is raised - you can run your finger over it and feel the raised ink
  • The silver security scratch off is straight and there is a green sticker/color behind the PIN
  • Images are clear and crisp
  • Card is shiny, glossy and smooth
  • Colors are bright
  • Text is sharp and well spaced in relation to other text and the edges of the card


  



 FAKE MACY'S CARD EXAMPLE:

  • Barcode is not raised
  • PIN will be missing the green sticker/color
  • The silver security PIN scratch off is crooked, small and looks like it may be cut with scissors
  • Text will be crooked and close to the edges of the card
  • Graphics and text are blurry
  • Colors are dull
  • Card will feel tacky and be dull


    




OTHER EXAMPLES TO SPOT COUNTERFEIT CARDS:









What do you do if you think you have a fake card? 


(NEW PORTAL): 

Please enter the card(s) and the seller.  Proceed to the "Verify" tab, and select the card you believe to be fraudulent, and select "Flag Card". Then, add in any notes you think are important and select Issue Flag.  





Once you've hit the "Issue Flag" button, you will be taken back to this screen. From here you must still "Set Value" and verify the balances of the cards. 



After you have verified the balance, because you flagged the card(s), these cards will move down under Unable to Accept



At this point you can close out of the transaction and inform the customer the card(s) could not be accepted. 



(OLD PORTAL)


Enter all customer and card information as usual. Instead of adding card to the transaction, select the "Flag Card" button. 






Once you have flagged the card, you can then proceed to add the card to the transaction. You will then receive a message notifying you the card cannot be accepted. You can now close out of the transaction and inform the customer the card could not be accepted. 




If a customer would like to discuss further or has questions, you can provide them with our support line to call at 888-967-0008 (M-F 8AM-5:30 PM PST)


You can also print out a copy of the Flag/Ban FAQ handout we have and keep near your teller window and provide to customers as well.